FAQs

 Confidentiality Agreement

The information you discuss in counselling sessions will be confidential with a few exceptions. This means the Counsellor will not disclose anything discussed in sessions without your permission to any third party unless the following situations arise:

  • Files are demanded under a subpoena for the court;

  • Current, active suicidal/homicidal intents are reported.

  • The client and/or counsellor are at risk of harm

  • The client reports current (not historical) suspected abuse or neglect of a vulnerable person 

The Counsellor may legally share information with a third party if you direct them to do so, and you may revoke this decision at any time.

Employee Assistance Programs (EAP) and Insurance Company Claims

Many extended health plans and Employee Assistance Programs offer full or partial coverage for Registered Professional Counselling (RPC-C designation) Services. It is important to check with your own provider to confirm since many of the plans differ. We take payment in advance, and if you are covered, you can submit your receipts to your provider for reimbursement.

Below is a list of companies that have provided coverage for counselling services with counsellors that hold a CPCA designation.

  • Aspiria

  • Blue Cross

  • ComPsych

  • Great West Life

  • Green shield

  • Homewood Health

  • Lifeworks (formerly known as Ceridian)

  • Manulife

  • Morneau Shepell

  • Municipal Fire Departments who provide their own coverage

  • Optima Global Health

  • Pacific Blue Cross

  • Pacific Life

  • Shepell-fgi

  • Sunlife

  • Victim Services and other providers

Rates

Therapy Options

First Timers

Phone Consultation (20 minutes-free)

Online Consultation (20 minutes-free)

Phone & Online Counselling

Phone Counselling (30 minutes)-$50

Phone Counselling (60 minutes)-$90

Online Counselling (30 minutes)-$50

Online Counselling (60 minutes)-$90

Remote Community Program

Phone Consultation (20 minutes-free)

Phone Counselling (60 minutes)-$50

Online Counselling (60 minutes)-$50

Alternate Therapy & In Person Sessions

Alternate Therapy Session (60 minutes)-$110

In Person Session (60 minutes)-$110

Nutritional Consultations

Nutritional Consultation (1 hour, 10 minutes)-$100

 

Payment Policy

Payments methods accepted are Visa or Mastercard and E-Transfer is available upon request.

You will be required to provide an online pre-authorization for Visa and Mastercard.

Cancellation Policy

It is expected that you will attend appointments on time and will make every effort to advise Healing Shop Therapy at least 24 hours in advance if you cannot make the appointment.

Appointments that have not been cancelled within the 24 hour timeframe will be subject to a 50% service charge as this does not typically allow us enough time to fill your appointment spot.